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Write a letter
complaining about poor service.
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Dear (name)
Outstanding service problem - contract ref (number)
This is to bring to your kind attention that your engineer (name) called up on me for the
third time in the past ten days in order to repair our (machine and model) at the above
address, yet it is still not in working condition.me as how you plan to deal with the
situation.
I would like to inform you that the engineer was unable to carry out the repair once more
because the spare part (type/description/ref) was again not compatible. (I attach copies
of the service visit reports.)
I would appreciate it if in the next service visit, arranged for (date), you kindly look
into matter and send appropriate spare parts, so that my machine is repaired. Kindly
call me (telephone no.) to inform
When the matter is resolved, I'd be grateful for a suitable refund of some of my service
contract costs.
Thanking you.
Yours sincerely |
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