Dear
Sir/Madam,
I am
writing you concerning the purchase and subsequent return of a (name of model) microwave
oven that I bought on (date) at the cost of $300. The price included a two-day delivery
and a 60-day money-back trial offer. However, the $300 was immediately charged to my (name
of credit card).
I would
like to inform you that this product did not perform satisfactorily, and after a week's
time I decided to return the product your company. When I spoke to one of your company's
representatives by phone, I was informed that the shipping and handling charges, as well
as the price of the Microwave would be credited to my account. I shipped the item by UPX
and was notified duly of its receipt. As on (date), I have received a statement for credit
card and I was shocked to find that no credit has been applied to my account for neither
the microwave nor the shipping and handling charges.
I fail
to understand that when the product was charged to my account immediately when I ordered
it, why the same promptness was not applied in crediting my account immediately upon
receipt of the returned item. There is no real excuse for this delay other than someone
not wanting to take the necessary time in crediting my account. These finance charges, as
well as this letter, could have been avoided if your employees had been as prompt in
crediting my account as they were in charging to it. It is not my responsibility to pay
for your company's lack of promptness and I rightfully deserve a refund to any and all
finance charges that may be applied during this time period.
I would
like a quick solution for my problem and amount credited to my account immediately so that
I may remain a customer of your company in the future.
Sincerely,
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