Dear
Sir/Madam,
This
letter is in reference to my purchase of a (model name) inkjet printer from (name of shop)
at the price of (amount) on (date). I am, hereby, writing about your company's rejection
of my request for a rebate (amount) as advertised for the specific model of the printer.
I have
just received your letter and was surprised to find you had rejected my rebate claim. I
believed I had made it clear as to the reason why I could not provide you with all of the
material requested on the rebate coupon, particularly the serial number label from the
shipping box, in the original letter (date) I sent you with the claim.
Once again, let me emphasize that there were
no coupons available at the time when I purchased the model. Even after repeated visits to
shop, I did not receive coupons until three weeks later. Unfortunately I had already
disposed of the shipping box and consequently the serial number label attached to it and
was unable to provide it as requested by the rebate instructions.
This was
the reason that I sent a photocopy of the purchase receipt in the original letter even
though it was not required. I am now including the original letter with the photocopy of
the purchase receipt and a photocopy of the serial number located at the rear of the
printer.
Although
I am quite happy with the printer, I am disturbed by the problems associated with this
rebate. Especially disturbing is the fact that you stamped MUST BE RESUBMITTED AND
POSTMARKED BY JANUARY 31, 1994 on the letter you sent me while the envelope (photocopy
included) clearly shows that it was not mailed until (date).
In the
interest of fair play and in keeping a future customer satisfied, I hope there will be no
further delays in resolving this problem. I expect to receive the rebate within the month
and also thank you for your prompt attention to this matter.
Thanking
you
Sincerely
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