Dear ---
I have
just received your letter dated---- regarding the damaged shipment you received through
(name of freight company) and regret the inconvenience that it has caused you.
Considering your account of the problem, I am
quite sure that your request for the (amount of money) adjustment on the damage to the
three crates of Crystal stemware will be granted. We are aware that some breakage does
unavoidably occur in cross-country shipping; and I regret that your company had to suffer
the delay.
I would
like to inform you to keep the damaged crates in the same condition in which you received
them until one of our representatives can inspect them, which is likely to take place
within a fortnight.
If all
is in order, you can expect the full reimbursement within 2 weeks after our
representative's inspection. I hope this unfortunate accident will not keep you from
having merchandise shipped by our company in the future.
Thanking
you.
Sincerely,
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