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Dear
Re: (account number,
if applicable)
This is to inform you
that on (date), I (bought, leased, rented, or had repaired) a (name of the product, with
serial or model number or service performed) at (location, date and other important
details of the transaction).
Unfortunately, your
product (or service) has not performed well (or the service was inadequate) because (state
the problem). I am disappointed because (explain the problem: for example, the product
does not work properly, the service was not performed correctly, I was billed the wrong
amount, something was not disclosed clearly or was misrepresented, etc.).
Therefore, I would
appreciate if you resolve my problem by (state the specific action you want - money back,
charge card credit, repair, exchange, etc.). I am, hereby enclosing copies of my records
(include copies of receipts, guarantees, warranties, canceled checks, contracts, model and
serial numbers, and any other documents).
I shall look forward
to your reply regarding resolution to my problem, otherwise I will have to seek help from
my local or national consumer protection agency. Please contact me at the above address or
by phone at (phone no.).
Sincerely,
Signature
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