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Write a letter
complaining about a faulty product.
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Dear
Re: (account number)
This is to inform you that on (date), I (bought, leased, rented, or had repaired) a (name
of the product, with serial or model number or service performed) at (location, date and
other important details of the transaction).
However, I would like to draw your attention to the fact that your (product or
service) has not performed well (or the service was inadequate) because (state the
problem). I am disappointed because (explain the problem: for example, the product does
not work properly, the service was not performed correctly, I was billed the wrong amount,
etc.).
I would appreciate if you resolve my problem by taking specific action (state the specific
action you want - money back, charge card credit, repair, exchange, etc.). I am also
enclosing the copies of my records (include receipts, guarentees, warranties, canceled
checks, contracts, model and serial numbers, etc).
I shall look forward to your reply and a resolution to my problem, and will wait until
(set a time limit) before seeking help from a consumer protection agency. Kindly contact
me at the above address or by phone at (phone no.).
Sincerely,
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