| Dear Sir/Madam
I would like to
inform you that I have been a pleased customer with your (store mart) for many years.
However, on my last visit (date), I received such poor service that I felt I should bring
the issue to your attention.
I would inform you
about the incident when I was in the store to purchase a bag of chips and a Cold drink.
When I got into the checkout lane, the cashier made me wait for a good ten minutes as she
was on the phone talking to a friend. After ten minutes she got off the phone and
proceeded to ring me up. However, I was shocked when she billed me (amount, ex. Rs.500)
for such a small purchase. When I pointed out that there must be some error, she
retaliated by saying that she didn’t set the prices and that if I didn’t like
the prices that I should shop elsewhere. Needless to say, I went across the street to the
(name of store) for my purchase.
I must admit that
I was extremely disappointed with the service and would advice you to kindly address this
issue with your cashiers. I enjoy shopping at your store, however if I receive this type
of treatment again, I will take my business elsewhere.
Thank you for your
cooperation in this matter.
Sincerely, |
