Write a letter complaining about a faulty Television.

Dear Sir/Madam,

This is to bring to your notice that on (date), I bought a Television set (model name) from you at the cost of (amount). However, I am sorry to inform you that the set is faulty. The problems are as follows:

Firstly, its sound quality is very poor. Secondly, the picture quality is bad, and lastly, the remote control is also not functioning properly. Earlier too I had complained about this to you and was assured that your engineer would call up on me, but I have heard nothing since. 

As a result, now I wish to reject the goods and claim a replacement/refund. Kindly respond to my complaint within a week's time. 

Yours faithfully,