Write a letter
complaining about a faulty product.
Re: (account number, if applicable)
This is to state that on (date), I (bought, leased, rented, or repaired) a (name of the
product with serial/model number or service performed) at (location, date etc.).
However, I must inform you that your product (or service) has not performed well (or the
service was inadequate) because (state the problem). I am very disappointed because
(explain the problem: for example, the product does not work properly, the service was not
performed correctly, wrongly billed amount, etc.).
I would appreciate if you take appropriate action to resolve my problem by (state the
specific action - money back, charge card credit, repair, exchange, etc.). I am also
enclosing copies of my records (include receipts, guarantees, warranties, canceled checks,
contracts, model and serial numbers, etc), which may be required by you.
I shall look forward to your reply and a resolution to my problem and will wait until (set
a time limit) before seeking help from the Consumers Court or any other authority. Kindly
contact me at the above address or on phone at (phone no.) in case you need to clarify any