Write a letter complaining about incorrect dispatch of the order.

Your Name & Address

Date_____

Dear Sir/Madam,

Order No. ________

I would like to thank you for your letter of (date) regarding your order no. _______. I understand that this is a difficult situation for you.

We have investigated the matter and found that you ordered (state size) size Ultra super-long-life premium batteries. Please see the enclosed copy of your order form. Our dispatch office therefore sent (number of batteries). If you need the remaining batteries urgently, the balance of batteries can be dispatched today by express courier to your store and you would receive them by (date).

Kindly call me at the number given above if you would like to order these batteries. We shall look forward to receiving your further orders.

Yours sincerely

Distributions Manager

Encl: - Order Form No. _______