This is my
second letter to you with regard to the lack of access for persons with disabilities into
your store (see attached letter). However, I am yet to receive a reply to my earlier
I would like to reiterate again that as the owner/operator of a place of business, you are
mandated by the (name of law/act) of (year) to make your store, along with its goods and
services, accessible to persons with disabilities. Failure to do so could result in the
filing of a formal complaint against your business with the concerned governmental
I hope that you
will review this situation and take appropriate steps to resolve it since by removing the
barriers that are in place, you will only profit in your business by opening it up to new
customers along with their families and friends.
Kindly feel free to contact me to discuss this matter in more detail at my adress or call
me at (your telephone number).