Write a letter complaining about charges on the Saving Account.

Dear Sir

Complaint's Account Number (----)

I am writing this letter to complain about the charges on my savings account for the (month and year). I am also enclosing a copy of my monthly statement which shows that I was charged twice for getting cash out of an ATM on (address), on the (date). I have highlighted the relevant section and the reference for the transaction on my statement is.

I am sure that this must be an error and I would like you to recredit my account for the amount of the charge.

I look forward to your response.

Yours sincerely