Dear Sir/Madam
Re: (write
Patient's name, date of birth, address)
I am writing this letter to complain about
the treatment at (name of place). ( include details about your complaint about a
particular member of staff). (Include names and
positions of people involved, if relevant. If
the events are very detailed, list the main points in the letter in date order, and
enclose further background information on separate sheets enclosed with the letter. Don’t leave out relevant information or any
part of your complaint.)
(include details of your dissatisfaction with
the treatment and also incude the specific questions that you would like to be answered). I would appreciate if you take appropriate measures
towards the resolution of my problem ( include as how you would like the solution of your
problem, such as an
apology, an explanation, action to put things right, reassurance that the same thing will
not happen to someone else.)
I would be immensely pleased if you would
carry out a full investigation into my concerns and provide a response in accordance with
the NHS complaints procedure. I shall look forward to receiving your reply. You may contact me at my address or call me (phone
number) in case you need my assistance in the matter.
Yours faithfully
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