Dear Sir/Madam
I have been
advised by the Regulated Industries Complaints Office (RICO) to write this letter to you
and bring the matter to your attention. On (date), I (bought, leased, rented, had
repaired, signed a contract, etc) for (name of product or service performed) at
(location).
However, I have
not been satisfied with your (product/service) because (state the problem) and I am
disappointed because (explain your concerns).
I would
appreciate if you take appropriate measures to solve the problem (state the specific
action you want). For the purpose I am also enclosing copies of my records
(receipts, warranty, cancelled checks – front and back, contracts, etc).
I shall look
forward to your written reply and resolution to my problem. Kindly Please respond within
10 days of the receipt of this letter. If I do not hear from you I shall have to seek
assistance from RICO. You may contact me at the above address or by telephone at (phone
number).
Sincerely,
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