Apology and Replacement of Damaged Goods

Dear Felix

It was distressing to learn that the shipment to your firm last week arrived in bits and pieces. Per your request, a new shipment left our dock this morning and is scheduled for afternoon delivery to you on 12-12-2012. Please turn over the damaged goods to the driver at the time of delivery. I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.




Regards
Lydia