Reprimand

Dear Felix



[Name of customer], one of our customers, called our office today to inform us that they had been treated in an extremely discourteous manner by you.

They were referring to a telephone call, which took place on [date]. They claim that you stated that you were too busy to find the answer to their question at that time, and you seemed totally indifferent to his problem.

This is, of course, completely against our policy, which is to make every attempt to please and keep our customers content. Without customers, we have no company.

We would like you to find the source of the problem in this account, call [name] with the information he has requested, and offer an apology.


By:Lydia