Customer Relations-Apologies for Product Out of Stock-3

Dear Felix

Victorian Wallpapers prides itself on delivering goods via next-day-service. Unfortunately, we’ve run into a snag where your Belle Fleur Lace paper is concerned.

You requested four rolls of Belle Fleur Lace for your bed and breakfast, and I assured you we would make delivery within 24 hours. As it turns out, the Belle Fleur Lace style is so delicate a pattern—real lace is laid on top of the silky paper—that the paper will not be finished drying for 48 hours. The design center extends apologies, and I am personally sorry for making a promise I cannot keep. Please know that I will deliver your materials just as soon as they reach our doorstep, Wednesday morning at the latest.

I apologize for the inconvenience. Call me if you would like to discuss the matter further. Victorian Wallpapers wants to help make your bed and breakfast beautiful for years to come.

Regards
Lydia